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Operations Management in the Travel Industry (Paperback, 2nd edition): Crispin Dale Operations Management in the Travel Industry (Paperback, 2nd edition)
Crispin Dale; Edited by Peter Robinson; Contributions by Steve Gelder; Edited by Paul Fallon; Contributions by Sine Heitmann; Edited by …
R1,332 R1,243 Discovery Miles 12 430 Save R89 (7%) Ships in 9 - 15 working days

Covering the applied managerial perspective of the travel industry, this book looks at the core disciplines and the application of theory to practice. Considering individual and corporate social responsibility, it teaches effective managerial skills by reviewing legal frameworks, quality management and marketing, financial management, and the management of shareholders and stakeholders. It discusses current trends such as sustainability and governmental emission targets against a background of the needs of a commercial business to innovate and increase profits. A valuable tool for both students and those working in the travel industry, this new edition includes new content, a revised structure and all-new international case studies.

Marketing Issues in Pacific Area Tourism (Hardcover): Kaye Sung Chon, Chris Ryan, John C. Crotts Marketing Issues in Pacific Area Tourism (Hardcover)
Kaye Sung Chon, Chris Ryan, John C. Crotts
R3,828 Discovery Miles 38 280 Ships in 12 - 17 working days

Marketing Issues in Pacific Area Tourism exposes researchers, tourism professionals, and students to the complexities of marketing issues in the most dynamic region in world tourism today. Dispelling commonly held Western assumptions, inviting new research, and stressing the importance of tourism development in this area to the economics of world tourism, this book shows you how and why this region has experienced such tremendous growth. Some of the larger countries you learn about include China, Hong Kong, Japan, Korea, Malaysia, Singapore, Taiwan, and Thailand. Since many of these countries are becoming not only generators of tourist demand but also new tourist receiving areas, this book covers both inbound and outbound markets.By discussing the opportunities and challenges facing tourism marketing professionals and researchers in the Pacific area, Marketing Issues in Pacific Area Tourism helps improve your effectiveness and understanding of conducting business in the Pacific region. Some of the factors you read about include: the increasing wealth and consumerism of a rapidly growing middle class in the Pacific area the relaxation of international travel restrictions how formerly insular governments of the region are awakening to the possibility of tourism. the potential impediments to sustainable tourism development in the regionMarketing Issues in Pacific Area Tourism also helps you improve survey design and interpretation by stressing the importance of understanding the heterogenous nature of Asian culture when analyzing tourist behavior and motivation. It provides a different perspective of Pacific Region tourism, concentrating on the clash of culture between those of the region and a dominant Western way of doing business. Another valuable feature of this book is the presentation of a continuing and improving database from which to assess destination performance and visitor characteristics--thus allowing researchers to further identify important marketing opportunities and issues.

Operations Management in the Travel Industry (Hardcover, 2nd edition): Crispin Dale Operations Management in the Travel Industry (Hardcover, 2nd edition)
Crispin Dale; Edited by Peter Robinson; Contributions by Steve Gelder; Edited by Paul Fallon; Contributions by Sine Heitmann; Edited by …
R3,144 Discovery Miles 31 440 Ships in 12 - 17 working days

Covering the applied managerial perspective of the travel industry, this book looks at the core disciplines and the application of theory to practice. Considering individual and corporate social responsibility, it teaches effective managerial skills by reviewing legal frameworks, quality management and marketing, financial management, and the management of shareholders and stakeholders. It discusses current trends such as sustainability and governmental emission targets against a background of the needs of a commercial business to innovate and increase profits. A valuable tool for both students and those working in the travel industry, this new edition includes new content, a revised structure and all-new international case studies.

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